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Customer Service

Shipping & Delivery
Please see the Shipping & Delivery Page
Privacy
At ApplianceCenterDirect.com your right to privacy is extremely important to us. We will never provide or sell your personal information given to us to another party who is not involved in your transaction. Our customers will always be our number one priority. Note: This Policy doesn't apply to other websites that may be accessible through our website. ApplianceCenterDirect.com contains links to other sites operated by third parties. We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.
Security
You can feel safe shopping with ApplianceCenterDirect.com. All of your orders and transactions involving personal information are encrypted using the highest industry standard Secure Socket Layer Software (SSL) encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they're unreadable by anyone but us. This ensures that your online transaction and personal information will be secured and protected. ApplianceCenterDirect.com will never provide your personal information to another party who is not involved in your transaction. SITE SECURITY GUARANTEE. We guarantee that your online transaction will be secured, and that your credit card information will be protected. In the unlikely event that unauthorized charges are made on your credit card, through no fault of your own, resulting from purchases made on ApplianceCenterDirect.com utilizing our secure servers, ApplianceCenterDirect.com will reimburse you for any and all amounts you are required to pay by the credit card issuer. Under federal law, your maximum liability for unauthorized use of your credit card is limited to $50, provided you promptly notify your credit card provider pursuant to its reporting rules and procedures.
Terms & Conditions
All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 3 business days of receiving your order. Orders are shipped Mondays through Fridays. In the event of delays, we will contact you by phone or e-mail. In rare instances, an error in product data (weight, size) can lead to an incorrect shipping price being displayed. If the actual shipping cost is lower, we will adjust it down. If the actual shipping cost is higher, we will notify you and only ship the order upon your approval. Our Delivery terminal will typically call you when your item arrives to schedule a delivery appointment. Upon delivery please inspect your item(s). All customers will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt. Your Signature is required for all deliveries as the driver is unable to complete delivery without a signed receipt. Failure to follow any of these steps will cause delays and may adverseley affect our ability to process claims. We strive to provide the most complete and accurate information on all products and services. However, we are only human, and therefore at times make mistakes. We cannot be held responsible for price changes, typos or omissions.
Payment, Pricing & Promotions
We accept Visa, MasterCard, Discover, Pay Pal and E-Checks when placing your order on ApplianceCenterDirect.com. All orders are secured and encrypted daily. If you pay with a Gift Certificate during checkout, you will be asked to enter the Gift Certificate Number. If your order exceeds the amount of the Gift Certificate, another form of payment will be required for the difference.
Internet Department
The Internet Dept. is not open on Saturday and Sunday. If you have any type of question you may email all inquires to our Contact Us Page which we check every single day, and we will get back with you asap.